Exchange & returns
We don’t argue over returns. If an item didn’t work out — we’ll exchange it or refund your money within 14 days.
What can be returned
Any item that hasn’t been worn: in resalable condition, with tags and packaging. Timeframe — 14 days from the day of receipt.
What cannot be returned
Underwear, socks, and hygiene products — by law such goods are not eligible for return or exchange. Also any item with signs of wear or washing.
How to arrange
Send us your order number and what exactly you’re returning. We’ll send a form and the warehouse address — then just ship the package.
When we’ll issue the refund
Within 3 business days after the package arrives at the warehouse and passes inspection. The money goes to the same card.
If the item is defective
We pay for the return shipping. We send the replacement on the day we receive the package — you don’t need to wait for a refund.
Exchange for a different size
The fastest way is to place a new order for the needed size, and get a refund for the old one. That way you won’t have to wait through two delivery cycles.
- 14 days for returns
- We refund within 3 business days
- We replace faulty items at our expense
Questions about a specific order? Write in the chat or call — we’ll find a solution.